Data Protection Notice

1. Introduction

Savanna Hills Limited, trading as KiboAuto Marketplace and operating the website kiboauto.co.tz, is committed to respecting and protecting the privacy, confidentiality, integrity, and security of personal data collected through our website, digital platforms, communications, customer support channels, complaint channels, and all related services.

This Data Protection Notice explains in detail how we collect, receive, record, organise, store, use, disclose, share, transfer, protect, retain, and otherwise process personal data relating to individuals who interact with KiboAuto Marketplace. This includes, without limitation, vehicle buyers, vehicle sellers, dealers, lenders, financing applicants, insurance applicants, persons submitting complaints, business partners, service providers, and general visitors to our website.

We recognise that personal data must be handled lawfully, fairly, transparently, securely, and responsibly. For this reason, Savanna Hills Limited processes personal data in accordance with the laws of the United Republic of Tanzania, including the Personal Data Protection Act, 2022, together with any applicable regulations, guidelines, standards, or lawful directions issued by the Personal Data Protection Commission (PDPC). Savanna Hills Limited is registered with the PDPC in accordance with applicable legal requirements.

This Notice is intended to help you understand: what personal data we collect; how and why we collect it; how we use it; when we may share it with third parties such as dealers, lenders, and service providers; how long we keep it; how we protect it; and what rights you may have in relation to your personal data.

By accessing or using KiboAuto Marketplace, submitting information to us, creating an account, listing a vehicle, submitting a financing request, requesting connection to a dealer or lender, or using our complaint facilities, you acknowledge that your personal data may be processed in accordance with this Notice and applicable law.

2. Who We Are

KiboAuto Marketplace is operated by Savanna Hills Limited, which is the entity responsible for determining the purposes and means of processing personal data collected through kiboauto.co.tz, except where this Notice states otherwise.

Data Controller:

Savanna Hills Limited
Trading as: KiboAuto Marketplace
Website: https://kiboauto.co.tz
Branch: Sinza Mori, Near Kitambaa Cheupe
Headquarters : Tan House, 9th Floor
Email: info@kiboauto.co.tz
Telephone: [Insert Telephone Number]

For the purposes of applicable data protection law, Savanna Hills Limited acts as the data controller in relation to personal data processed through KiboAuto Marketplace. In some situations, third parties such as dealers, lenders, insurers, payment processors, or professional advisers may process personal data as their own independent controllers; their own privacy notices may also apply.

3. PDPC Registration

Savanna Hills Limited confirms that it is registered with the Personal Data Protection Commission (PDPC) in accordance with the legal requirements applicable in Tanzania.

PDPC Registration Number: [Insert PDPC Registration Number]

Our registration with the PDPC reflects our commitment to lawful and accountable handling of personal data. We continue to implement internal controls, procedures, and safeguards designed to ensure that personal data is processed in a compliant, secure, and transparent manner.

4. Scope of This Notice

This Data Protection Notice applies to all personal data processed by or on behalf of Savanna Hills Limited in connection with KiboAuto Marketplace, including personal data collected through the website, customer support channels, forms, email communications, account registration processes, marketing channels, complaint submissions, and interactions involving dealers, lenders, or other business partners.

This Notice applies where you:

visit, browse, or use kiboauto.co.tz;
register for or maintain a user account;
list, upload, promote, or advertise a vehicle;
search for, compare, reserve, or inquire about a vehicle;
request to be connected to a dealer, seller, or lender;
submit financing-related information or request vehicle financing support;
apply for or inquire about insurance-related services;
submit a complaint through our complaints page or any other communication channel;
communicate with our support team or representatives;
subscribe to newsletters, promotional updates, alerts, or marketing communications;
participate in surveys, promotions, competitions, campaigns, or feedback exercises; or
otherwise interact with us in relation to our marketplace services.

This Notice applies to personal data relating to natural persons. It does not necessarily apply to purely anonymous information that cannot reasonably identify an individual.

5. Personal Data We Collect

Depending on how you use our services, we may collect and process different categories of personal data.

5.1 Identity Data

Full name; username or account name; date of birth (if collected); gender (if voluntarily provided); national identity details, including NIDA number, where required; profile photograph or image (if collected).

5.2 Contact Data

Mobile telephone number; email address; postal address; physical or residential address; region, district, or location details; preferred communication channel.

5.3 Account and Security Data

Login credentials; password data in protected or encrypted form; one-time password (OTP) or verification data; account preferences; user settings; device/session authentication information; security logs and access records.

5.4 Vehicle and Listing Data

Vehicle ownership information; vehicle registration details; engine number or chassis number; VIN or other identifying details; make, model, year, mileage, condition, and price; service history (if provided); valuation-related information; inspection details; photos, videos, descriptions, and listing content; inquiry and listing history.

5.5 Transaction and Service Data

Reservation requests; lead details; transaction history; inquiry records; records of discussions with dealers, sellers, buyers, lenders, or support staff; service requests; support tickets; dispute records; records relating to financing, insurance, inspections, transportation, or logistics.

5.6 Complaint Data

Where you submit a complaint through our complaints page at https://kiboauto.co.tz/cars/complaints or through another channel, we may collect: your full name; contact details; details of the transaction or service giving rise to the complaint; complaint subject and description; supporting evidence or documents; communications relating to the complaint; internal handling notes; complaint outcome and resolution records.

5.7 Payment and Financial Data

Payment reference details; billing information; records of fees paid or payable; payout details where required; refund-related information; finance application details; affordability or supporting financing details (where relevant); partial payment method details handled through secure third-party providers. We do not intend to store full payment card data unless handled securely through approved payment service arrangements.

5.8 Technical and Usage Data

IP address; browser type and version; device identifiers; operating system; language preferences; time zone; page views; searches; clicks; navigation patterns; referral sources; session information; cookies and similar identifiers; log and diagnostic data.

5.9 Marketing and Communication Data

Newsletter subscription details; communication preferences; records of your consent; survey responses; campaign engagement history; records of marketing choices and opt-outs.

5.10 Verification, Compliance, and Risk Data

Identity verification information; anti-fraud screening results; due diligence records; suspicious activity indicators; complaint and investigation records; legal correspondence; compliance-related files.

6. How We Collect Personal Data

We collect personal data through several methods:

Directly from you – when you create an account, complete forms, upload a listing, contact us, request financing, submit a complaint, subscribe to updates, or communicate with us.
Automatically through technology – cookies, analytics tools, log files, and similar technologies when you use the website.
From third parties – dealers, sellers, lenders, insurers, payment processors, verification providers, service providers, public registers, or authorities where applicable.

7. Why We Process Personal Data

We only process personal data where there is a lawful reason and a genuine business or legal need. Purposes include:

To provide and operate the marketplace
To connect clients with dealers and lenders
To handle complaints and resolve disputes
To verify identity and prevent fraud
To facilitate related services (financing, insurance, inspection, etc.)
To improve our services
To communicate with users
For marketing and business communications (where permitted or with consent)
To comply with legal and regulatory requirements
To protect rights and defend claims

8. Legal Basis for Processing

Where applicable, we rely on one or more lawful bases, including: your consent; performance of a contract; steps at your request before entering into a contract; compliance with a legal obligation; protection of vital interests; legitimate interests (provided not overridden by your rights); or any other lawful basis under applicable law.

Where consent is relied upon, you may withdraw it at any time; withdrawal does not affect the lawfulness of processing carried out before withdrawal.

9. Disclosure and Sharing of Personal Data

We share personal data only where there is a legitimate, lawful, necessary, and proportionate reason. We may share with: marketplace participants (buyers, sellers, dealers); dealers and lenders (where you request financing or contact); service providers and processors (hosting, payment, analytics, etc.); financing, insurance, inspection, and logistics partners; professional advisers; regulators and authorities (where required by law); and in the context of business transactions (merger, acquisition, etc.) subject to safeguards. We do not sell personal data as a separate commercial product.

10. International Transfers

Where personal data is transferred or accessed from outside Tanzania, we take reasonable steps to ensure it continues to receive an adequate level of protection through contractual commitments, access controls, security safeguards, and lawful transfer arrangements.

11. Data Retention

We keep personal data only for as long as reasonably necessary for the purpose for which it was collected, or as required by law, dispute management, legal claims, security, auditing, or legitimate business operations. Retention periods vary by type of data (e.g. account data, complaint records, transaction records). When data is no longer needed, we take reasonable steps to securely delete, destroy, anonymise, or de-identify it.

12. Data Security

We implement appropriate technical, administrative, and organisational measures to reduce the risk of accidental loss, misuse, unauthorised access, disclosure, alteration, or destruction of personal data. These may include: access restriction; password and authentication controls; encryption; role-based permissions; logging and monitoring; secure storage and hosting; confidentiality requirements; incident response procedures; and periodic review of security controls. No method of storage or transmission can be guaranteed completely secure; users should also protect their passwords, devices, and account credentials.

13. Cookies and Similar Technologies

We use cookies and similar technologies to operate, secure, analyse, and improve our website and services (e.g. core functions, keeping users signed in, preferences, analytics, abuse prevention). You may manage cookies through your browser settings or cookie tools on the website; disabling certain cookies may affect your experience or limit some functions.

14. Your Rights

Subject to applicable law, you may have rights including: to be informed about collection and use of your personal data; to request access to data we hold about you; to request correction of inaccurate or incomplete data; to request deletion, destruction, blocking, or anonymisation where appropriate; to object to certain processing; to withdraw consent where processing is consent-based; to request review of how your complaint or request has been handled; to lodge a complaint with us or the relevant authority; and to pursue other remedies under applicable law. These rights may be subject to exceptions, limitations, or procedural requirements.

15. How to Exercise Your Rights

To exercise your rights, ask questions about how your data is handled, request access or correction, or raise a data protection concern, contact us using the details below.

Privacy Contact
Savanna Hills Limited / KiboAuto Marketplace
Email: [Insert Privacy Email]
Telephone: [Insert Telephone Number]
Address: [Insert Address]

We may request information to verify your identity before acting on a request, and may refuse, restrict, or defer a request where permitted or required by law.

16. Complaints

If you have concerns about our services, marketplace conduct, transactions, or how your personal data has been handled, you may submit a complaint to us. You may use our complaints page at: https://kiboauto.co.tz/cars/complaints. Provide enough information to enable us to understand, investigate, and resolve the matter fairly. We may process complaint information to review the issue, verify facts, communicate with the complainant, contact relevant parties, resolve disputes, and maintain records. If you are not satisfied with our response to a data protection concern, you may lodge a complaint with the PDPC in accordance with applicable law and procedures.

17. Children's Data

Our services are generally intended for adults. We do not knowingly collect personal data from children where such collection is not permitted by law or where appropriate safeguards are not in place. If you believe a child has submitted personal data to us improperly, please contact us so we can review and take appropriate steps.

18. Third-Party Services and Links

Our website may contain links to third-party services (dealer websites, lender portals, payment providers, etc.). Those third parties may process personal data under their own terms and privacy notices. Savanna Hills Limited is not responsible for the privacy practices, security, content, or operations of third-party services not under our control. Review their notices before sharing your information.

19. Direct Marketing

Where permitted by law, we may use personal data to send marketing communications (e.g. new listings, promotions, financing opportunities, service updates). You may opt out at any time via unsubscribe mechanisms, account settings, or by contacting us. We may still send non-promotional messages relating to your account, complaint, transaction, security, or legal matters.

20. Automated Processing and Profiling

We may use limited automated systems for listing recommendations, search ranking, fraud detection, spam prevention, analytics, and user experience improvement. We do not intend to rely solely on automated decision-making producing legal or similarly significant effects unless lawful and with appropriate safeguards.

21. Personal Data Breaches

In the event of a personal data breach or security incident, we will take appropriate steps to identify, investigate, contain, document, mitigate, and manage the issue. Where required by law or regulation, we may notify affected individuals, regulators, or other relevant bodies in accordance with applicable requirements and internal procedures.

22. Changes to This Notice

We may update this Data Protection Notice from time to time to reflect changes in our services, operations, technology, legal requirements, regulatory expectations, or data processing practices. The latest version will be published on kiboauto.co.tz and will take effect from the date shown at the top. Users are encouraged to review this Notice periodically.

23. Contact Us

For any questions, concerns, complaints, or requests regarding this Notice or how Savanna Hills Limited processes personal data through KiboAuto Marketplace, please contact us:

Savanna Hills Limited
Trading as KiboAuto Marketplace
Website: https://kiboauto.co.tz

1. Utangulizi

Savanna Hills Limited, inayofanya biashara kwa jina la KiboAuto Marketplace na kuendesha tovuti ya kiboauto.co.tz, imejizatiti kuheshimu na kulinda faragha, usiri, uadilifu, na usalama wa taarifa binafsi zinazokusanywa kupitia tovuti yetu, majukwaa yetu ya kidijitali, mawasiliano yetu, njia za huduma kwa wateja, njia za kupokea malalamiko, na huduma zote zinazohusiana.

Taarifa hii ya Ulinzi wa Taarifa Binafsi inaeleza kwa kina namna tunavyokusanya, kupokea, kurekodi, kupanga, kuhifadhi, kutumia, kufichua, kushirikisha, kuhamisha, kulinda, kutunza, na kwa namna nyingine kuchakata taarifa binafsi za watu wanaotumia au kuhusiana na KiboAuto Marketplace. Hii inajumuisha wanunuzi wa magari, wauzaji wa magari, madalali, wakopeshaji, waombaji wa ufadhili, waombaji wa bima, watu wanaowasilisha malalamiko, washirika wa biashara, watoa huduma, na wageni wa tovuti yetu.

Tunatambua kuwa taarifa binafsi zinapaswa kushughulikiwa kwa njia halali, ya haki, ya uwazi, ya usalama, na ya uwajibikaji. Savanna Hills Limited inachakata taarifa binafsi kwa kuzingatia sheria za Jamhuri ya Muungano wa Tanzania, ikiwemo Sheria ya Ulinzi wa Taarifa Binafsi, 2022, pamoja na kanuni, miongozo, viwango, au maelekezo halali yanayotolewa na Tume ya Ulinzi wa Taarifa Binafsi (PDPC). Savanna Hills Limited imesajiliwa na PDPC kwa mujibu wa matakwa ya sheria husika.

Taarifa hii imekusudiwa kukusaidia kuelewa: ni taarifa gani binafsi tunazokusanya; tunazikusanya vipi na kwa nini; tunazitumiaje; ni lini tunaweza kuzishirikisha na watu wengine; tunazihifadhi kwa muda gani; tunazilindaje; na una haki zipi kuhusiana na taarifa zako binafsi. Kwa kufikia au kutumia KiboAuto Marketplace, kuwasilisha taarifa kwetu, kufungua akaunti, kuweka tangazo la gari, kuwasilisha ombi la ufadhili, kuomba kuunganishwa na dealer au mkopeshaji, au kutumia mfumo wetu wa malalamiko, unatambua kuwa taarifa zako binafsi zinaweza kuchakatwa kwa mujibu wa Taarifa hii na sheria husika.

2. Sisi Ni Nani

KiboAuto Marketplace inaendeshwa na Savanna Hills Limited, ambayo ndiyo taasisi yenye jukumu la kuamua madhumuni na namna ya kuchakata taarifa binafsi zinazokusanywa kupitia kiboauto.co.tz.

Mdhibiti wa Taarifa (Data Controller):

Savanna Hills Limited
Jina la biashara: KiboAuto Marketplace
Tovuti: https://kiboauto.co.tz
Tawi: Sinza Mori, karibu na Kitambaa Cheupe
Makao makuu : Tan House, ghorofa ya 9
Barua pepe: info@kiboauto.co.tz
Simu: [Weka Namba ya Simu]

Kwa madhumuni ya sheria zinazotumika za ulinzi wa taarifa binafsi, Savanna Hills Limited ni mdhibiti wa taarifa binafsi zinazochakatwa kupitia KiboAuto Marketplace. Katika mazingira fulani, watu wengine kama dealers, wakopeshaji, kampuni za bima, watoa huduma za malipo, au washauri wa kitaalamu wanaweza kuchakata taarifa binafsi kwa upande wao wenyewe; taarifa zao za faragha zinaweza pia kutumika.

3. Usajili wa PDPC

Savanna Hills Limited inathibitisha kuwa imesajiliwa na Tume ya Ulinzi wa Taarifa Binafsi (PDPC) kwa mujibu wa matakwa ya kisheria yanayotumika nchini Tanzania.

Namba ya Usajili ya PDPC: [Weka Namba ya Usajili ya PDPC]

Usajili wetu kwa PDPC unaonesha dhamira yetu ya kushughulikia taarifa binafsi kwa njia halali na yenye uwajibikaji. Tunaendelea kuweka mifumo ya ndani, taratibu, na hatua za ulinzi zinazolenga kuhakikisha kuwa taarifa binafsi zinachakatwa kwa kufuata sheria, kwa usalama, na kwa uwazi.

4. Wigo wa Taarifa Hii

Taarifa hii ya Ulinzi wa Taarifa Binafsi inatumika kwa taarifa zote binafsi zinazochakatwa na au kwa niaba ya Savanna Hills Limited kuhusiana na KiboAuto Marketplace, ikijumuisha taarifa zinazokusanywa kupitia tovuti, njia za huduma kwa wateja, fomu, barua pepe, usajili wa akaunti, njia za masoko, uwasilishaji wa malalamiko, na mawasiliano yanayohusisha dealers, wakopeshaji, au washirika wengine wa biashara.

Taarifa hii inatumika pale unapofanya mojawapo ya yafuatayo: kutembelea, kuvinjari, au kutumia kiboauto.co.tz; kujisajili au kuendelea kutumia akaunti; kuweka, kupakia, kutangaza, au kuendeleza tangazo la gari; kutafuta, kulinganisha, kuhifadhi, au kuulizia gari; kuomba kuunganishwa na dealer, muuzaji, au mkopeshaji; kuwasilisha taarifa za kuomba ufadhili au kuomba msaada wa ufadhili; kuomba au kuulizia huduma za bima; kuwasilisha malalamiko kupitia ukurasa wetu wa malalamiko au njia nyingine; kuwasiliana na timu yetu ya msaada; kujisajili kwa ajili ya newsletter au mawasiliano ya kimasoko; kushiriki katika tafiti, promosheni, mashindano, kampeni, au maoni; au kwa namna nyingine kuhusiana nasi kuhusu huduma za soko la KiboAuto. Taarifa hii inatumika kwa taarifa binafsi zinazohusu watu asilia.

5. Taarifa Binafsi Tunazokusanya

Kutegemeana na namna unavyotumia huduma zetu na aina ya uhusiano wako nasi, tunaweza kukusanya na kuchakata aina mbalimbali za taarifa binafsi.

5.1–5.10

Tunakusanya taarifa za utambulisho (jina kamili, jina la mtumiaji, tarehe ya kuzaliwa, jinsia, kitambulisho cha taifa/NIDA, picha); taarifa za mawasiliano (simu, barua pepe, anwani); taarifa za akaunti na usalama (nywila, OTP, mapendeleo); taarifa za gari na tangazo (umiliki, usajili, VIN, aina, mwaka, bei, picha, maelezo); taarifa za muamala na huduma; taarifa za malalamiko (jina, mawasiliano, maelezo ya malalamiko, nyaraka); taarifa za malipo na kifedha; taarifa za kiufundi na matumizi (IP, browser, cookies, logi); taarifa za masoko na mawasiliano; na taarifa za uthibitisho, uzingatiaji, na hatari.

6. Namna Tunavyokusanya Taarifa Binafsi

Tunazikusanya taarifa binafsi: moja kwa moja kutoka kwako (unapofungua akaunti, kujaza fomu, kupakia tangazo, kuwasiliana nasi, kuomba ufadhili, kuwasilisha malalamiko, n.k.); kwa njia ya teknolojia moja kwa moja (cookies, analytics, logi); na kutoka kwa watu wengine (dealers, wakopeshaji, kampuni za bima, watoa huduma za malipo, rejesta za umma, mamlaka).

7. Sababu za Kuchakata Taarifa Binafsi

Tunachakata taarifa binafsi pale tu ambapo kuna sababu halali. Madhumuni ni pamoja na: kuendesha na kutoa huduma za marketplace; kuunganisha wateja na dealers na wakopeshaji; kushughulikia malalamiko na kutatua migogoro; kuthibitisha utambulisho na kuzuia udanganyifu; kuwezesha huduma zinazohusiana; kuboresha huduma zetu; kuwasiliana na watumiaji; kwa masoko na mawasiliano ya biashara (pale sheria inaporuhusu); kutimiza wajibu wa kisheria na kikanuni; na kulinda haki na kutetea madai.

8. Msingi wa Kisheria wa Uchakataji

Tunategemea msingi mmoja au zaidi wa kisheria: ridhaa yako; utekelezaji wa mkataba; hatua kwa ombi lako kabla ya kuingia kwenye mkataba; kutimiza wajibu wa kisheria; kulinda maslahi muhimu; maslahi halali (mradi hayazidi haki zako); au msingi mwingine halali. Pale ambapo ridhaa ndiyo msingi, unaweza kuiondoa wakati wowote.

9. Ufichuaji na Ushirikishwaji wa Taarifa Binafsi

Hatushirikishi taarifa binafsi kiholela. Tunazishirikisha pale tu ambapo kuna sababu halali. Tunaweza kushirikisha na washiriki wa marketplace, dealers na wakopeshaji, watoa huduma na wachakataji, washirika wa ufadhili/bima/ukaguzi/usafirishaji, washauri wa kitaalamu, wadhibiti na mamlaka (pale sheria inatakiwa), na katika mabadiliko ya biashara kwa kuzingatia ulinzi. Hatuuzi taarifa binafsi kama bidhaa ya biashara.

10. Uhamishaji wa Taarifa Nje ya Tanzania

Pale taarifa zinaweza kuhamishwa kwenda au kufikiwa kutoka nje ya Tanzania, tutachukua hatua za busara kuhakikisha kuwa taarifa binafsi zinaendelea kupata kiwango kinachotakiwa cha ulinzi (masharti ya kimkataba, udhibiti, usalama, n.k.).

11. Uhifadhi wa Taarifa

Tunatunza taarifa binafsi kwa muda unaohitajika kwa busara kwa madhumuni ambayo zilikusanywa, au kwa muda unaotakiwa na sheria, usimamizi wa migogoro, madai, usalama, ukaguzi, au shughuli halali. Muda wa uhifadhi unaweza kutofautiana. Pale taarifa hazihitajiki tena, tutachukua hatua za busara kuzifuta, kuziharibu, au kuziondoa utambulisho wake kwa usalama.

12. Usalama wa Taarifa

Tunachukulia usalama wa taarifa kwa uzito na tunaweka hatua za kiufundi, kiutawala, na kimuundo (kuzuia upatikanaji, ulinzi wa nenosiri, usimbaji, ruhusa, ufuatiliaji, uhifadhi salama, usiri, taratibu za matukio, mapitio). Hakuna njia inayoweza kuhakikishwa kuwa salama kwa asilimia mia moja; watumiaji wanapaswa pia kulinda nywila zao na vifaa vyao.

13. Cookies na Teknolojia Zinazofanana

Tunatumia cookies na teknolojia nyingine zinazofanana kusaidia kuendesha, kulinda, kuchambua, na kuboresha tovuti na huduma zetu. Unaweza kudhibiti cookies kupitia mipangilio ya browser yako; kuzima baadhi ya cookies kunaweza kuathiri uzoefu wako.

14. Haki Zako

Kwa kuzingatia sheria husika, unaweza kuwa na haki za: kufahamishwa kuhusu ukusanyaji na matumizi ya taarifa zako; kuomba kupata taarifa tulizonazo; kuomba marekebisho ya taarifa zisizo sahihi au zisizo kamili; kuomba kufutwa, kuharibiwa, kuzuiwa, au kufanywa zisimtambue mtu; kupinga aina fulani za uchakataji; kuondoa ridhaa; kuomba mapitio ya namna malalamiko au ombi lilivyoshughulikiwa; kuwasilisha malalamiko kwetu au kwa mamlaka; na kutumia tiba nyingine chini ya sheria. Haki hizi zinaweza kuwa na masharti au vikwazo.

15. Namna ya Kutumia Haki Zako

Iwapo ungependa kutumia haki zako, kuuliza swali, kuomba kupata au kurekebisha taarifa, au kuwasilisha suala la ulinzi wa taarifa binafsi, wasiliana nasi.

Mawasiliano ya Faragha
Savanna Hills Limited / KiboAuto Marketplace
Barua pepe: [Weka Barua Pepe ya Faragha]
Simu: [Weka Namba ya Simu]
Anwani: [Weka Anwani]

Tunaweza kuomba taarifa za ziada kuthibitisha utambulisho wako kabla ya kushughulikia ombi, na kukataa, kuzuia, au kuahirisha ombi pale sheria inaruhusu.

16. Malalamiko

Iwapo una wasiwasi kuhusu huduma zetu, mwenendo wa marketplace, miamala, au namna taarifa zako zilivyoshughulikiwa, unaweza kuwasilisha malalamiko kwetu. Tumia ukurasa wetu wa malalamiko: https://kiboauto.co.tz/cars/complaints. Toa taarifa za kutosha kutuwezesha kuelewa, kuchunguza, na kutatua suala. Tunaweza kuchakata taarifa za malalamiko kwa madhumuni ya kupitia suala, kuthibitisha ukweli, kuwasiliana na mlalamikaji na wahusika, kutatua migogoro, na kuhifadhi kumbukumbu. Iwapo hutaridhika na majibu yetu kuhusu suala la ulinzi wa taarifa binafsi, unaweza kuwasilisha malalamiko kwa PDPC kwa mujibu wa sheria na taratibu.

17. Taarifa za Watoto

Huduma zetu kwa ujumla zimekusudiwa kutumiwa na watu wazima. Hatukusanyi kwa kujua taarifa binafsi za watoto katika mazingira ambayo ukusanyaji haurusiwi na sheria. Iwapo unaamini kuwa mtoto amewasilisha taarifa kwetu kwa njia isiyofaa, wasiliana nasi ili tuweze kulichunguza na kuchukua hatua zinazofaa.

18. Huduma za Watu Wengine na Viungo

Tovuti yetu inaweza kuwa na viungo vya huduma za watu wengine (tovuti za dealers, mifumo ya wakopeshaji, watoa malipo, n.k.). Watu hao wanaweza kuchakata taarifa binafsi kwa mujibu wa masharti na taarifa zao za faragha. Savanna Hills Limited haiwajibiki kwa taratibu za faragha, usalama, maudhui, au uendeshaji wa huduma za watu wengine. Soma taarifa husika kabla ya kuwapa taarifa zako.

19. Masoko ya Moja kwa Moja

Pale sheria inaporuhusu, tunaweza kutumia taarifa binafsi kutuma mawasiliano ya kimasoko (matangazo mapya ya magari, promosheni, fursa za ufadhili, taarifa za huduma, n.k.). Unaweza kujiondoa wakati wowote. Hata ukijiondoa, bado tunaweza kukutumia ujumbe usio wa kimasoko unaohusiana na akaunti yako, malalamiko, muamala, usalama, au masuala ya kisheria.

20. Uchakataji wa Kiotomatiki na Profiling

Tunaweza kutumia mifumo au zana za kiotomatiki kwa kiwango kidogo kusaidia kupendekeza matangazo, kupanga matokeo ya utafutaji, kugundua udanganyifu, kuzuia spam, kuboresha uzoefu wa mtumiaji, na kufanya uchambuzi. Hatuna nia ya kutegemea maamuzi ya kiotomatiki pekee kufanya maamuzi yanayozalisha athari za kisheria isipokuwa pale uchakataji ni halali na hatua stahiki za ulinzi zimewekwa.

21. Ukiukaji wa Taarifa Binafsi

Iwapo kutatokea ukiukaji wa taarifa binafsi au tukio la kiusalama, tutachukua hatua zinazofaa kubaini, kuchunguza, kudhibiti, kurekodi, kupunguza madhara, na kusimamia tukio. Pale sheria au kanuni zinapotaka, tunaweza kuwajulisha watu walioathirika, wadhibiti, au taasisi husika.

22. Mabadiliko ya Taarifa Hii

Tunaweza kusasisha Taarifa hii ya Ulinzi wa Taarifa Binafsi mara kwa mara ili kuonyesha mabadiliko katika huduma zetu, shughuli zetu, teknolojia, matakwa ya sheria, matarajio ya wadhibiti, au namna tunavyochakata taarifa. Toleo la hivi karibuni litachapishwa kwenye kiboauto.co.tz na litaanza kutumika kuanzia tarehe iliyoonyeshwa. Watumiaji wanashauriwa kupitia Taarifa hii mara kwa mara.

23. Wasiliana Nasi

Iwapo una maswali, wasiwasi, malalamiko, au maombi kuhusu Taarifa hii au namna Savanna Hills Limited inavyochakata taarifa binafsi kupitia KiboAuto Marketplace, wasiliana nasi:

Savanna Hills Limited
Jina la biashara: KiboAuto Marketplace
Tovuti: https://kiboauto.co.tz